Product Warranties
STAINMASTER® Carpet Limited Warranties
STAINMASTER® Bound Carpet Limited Warranties
STAINMASTER® Area Rug Limited Warranties
STAINMASTER® Resilient Flooring Limited Warranties
Summary of STAINMASTER® Resilient Flooring Limited Warranties
UltraLife STAINMASTER® Ultra Life® resilient flooring
Limited 20-Year Warranty
XtraLife STAINMASTER® Xtra Life® resilient flooring
Limited 10-Year Warranty
Standard STAINMASTER® resilient flooring
Limited 7-Year Warranty
Standard About Your STAINMASTER® resilient flooring Limited Warranty
View Complete Limited Warranty for STAINMASTER® resilient flooring.
Standard LIMITED 20-YEAR ULTRA LIFE® WARRANTY
The limited 20-Year STAINMASTER® ULTRA LIFE® Warranty includes the following series numbers: S3000, S3010, S3020, S3030, S3040, S3050, S3060, S3070, S3080, S3090, and S3100.
Under normal household conditions*, your STAINMASTER® ULTRA LIFE® resilient floor will not:
  • Permanently indent
  • Rip, tear or gouge
  • Permanently stain, discolor or fade
  • Permanently scuff from shoe soles
  • Permanently lose its high-gloss finish to the point that it cannot be restored by recommended maintenance products
  • Wear through the urethane/aluminum oxide wearlayer
  • Permanently discolor from mold or mildew growth in the vinyl
  • Permanently stain from asphalt tracking
  • Discolor from underlayment panels
Your floor will be free from manufacturing defects.

*Normal household conditions are defined as common daily activities in the home.

Should any of the above circumstances occur, your dealer will be authorized to repair the defective area or replace your STAINMASTER® ULTRA LIFE® floor with any STAINMASTER® residential resilient floor of your choice. If your floor was installed by a professional flooring contractor hired by you, your reasonable labor costs will be covered as part of this limited warranty.

The replacement floor will assume the remaining time of the original limited warranty.


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XtraLife LIMITED 10-YEAR XTRA LIFE® WARRANTY
The limited 10-Year STAINMASTER® XTRA LIFE® Warranty includes the following series numbers: S2000, S2010, S2020, S2030, S2040, S2050, and S2060.
Under normal household conditions*, your STAINMASTER® XTRA LIFE® resilient floor will not:
  • Permanently indent
  • Rip, tear or gouge
  • Permanently lose its high-gloss finish to the point that it cannot be restored by recommended maintenance products
  • Wear through the urethane wearlayer
  • Permanently discolor from mold or mildew growth in the vinyl
  • Permanently stain from asphalt tracking or normal household stains
  • Discolor from underlayment panels
  • Permanently scuff from shoe soles
Your floor will be free from manufacturing defects.

*Normal household conditions are defined as common daily activities in the home.

Should any of the above circumstances occur, your dealer will be authorized to repair the defective area or replace your STAINMASTER® XTRA LIFE® floor. The replacement floor will be the same design or coloration as long as it is available. If it is not available, the replacement floor will be a STAINMASTER® resilient product of equal value and/or quality. If your floor was installed by a professional flooring contractor hired by you, your reasonable labor costs will be covered as part of this limited warranty.

The replacement floor will assume the remaining time of the original limited warranty.


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Standard LIMITED 7-YEAR WARRANTY
The limited 7-Year Warranty includes the following series numbers: S1000, S1010, and S1020.
Under normal household conditions*, your STAINMASTER® resilient floor will not:
  • Permanently indent
  • Rip, tear or gouge
  • Wear through the STAINMASTER® wearlayer
  • Permanently discolor from mold or mildew growth in the vinyl
  • Discolor from underlayment panels
  • Permanently stain from asphalt tracking or normal household stains
Your floor will be free from manufacturing defects.

*Normal household conditions are defined as common daily activities in the home.

If any of the above problems are reported within the first 3 years, your dealer will be authorized to either repair or replace the floor and, if the floor was installed by a professional flooring contractor hired by you, your reasonable labor costs will be covered as part of this limited warranty. For the remaining time of your limited warranty, only resilient floor covering material is covered - not labor costs.

If a floor with a 7-year limited warranty is replaced under warranty, the replacement floor will be the same design and coloration as long as it is available. If it is not available, the replacement floor will be a STAINMASTER® resilient product of equal value and/or qualtiy. The replacement floor will assume the remaining time of the original limited warranty.


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ABOUT YOUR STAINMASTER® RESILIENT FLOORING LIMITED WARRANTY:

Proof of Purchase date (consumer receipt) is necessary to verify all limited warranty claims.

Your STAINMASTER® floor must be "first-quality," not a "second" or "mill trial" grade.

The Limited Warranty coverage applies only to the original purchase and is not transferable for STAINMASTER® and Xtra Life® Series floors.

Installation of residential products for commercial use is not covered.

Correct installation practices are critical to the appearance and performance of STAINMASTER® resilient floors. Your floor must be installed following all standard installation practices. Installation problems (i.e. improper subfloor, poor subfloor preparation, use of adhesives and seam sealers other than those specifically recommended for the product) are the responsibility of the flooring retailer/installer and are not covered by this limited warranty. This limited warranty does not cover labor cost on non-professionally installed floors or on floors installed with obvious visible defects. Be sure to discuss installation matters with your installer.

Construction-related damage is not covered by this limited warranty.

Following correct care and maintenance procedures for your floor is critical.

The following conditions are not included in the limited warranty coverage:
  • Loss of gloss or build-up dulling film due to improper or lack of maintenance
  • Damage resulting from failure to follow care instructions (i.e. scuffs, scratches, cuts)
  • Staining (i.e. rubber-backed floor mats, tracked-in dyes from carpet, fertilizers)
  • Severe accidents (i.e. burns, flooding, fires)
  • Abuse (i.e. dragging heavy objects across the floor without proper protection)
  • Fading or discoloration from heat or sunlight for Xtra Life® and STAINMASTER® Series floors
  • Damage caused by vacuum cleaner beater bar, caster wheels, and cutting from sharp objects

Wearing through is defined as complete loss of the wearlayer so that the printed pattern or design is altered. Mold and Mildew growth caused by excessive moisture as a result of flooding, plumbing and appliance leaks, and water leakage through sliding glass doors is not covered. A floor discolored due to mold/mildew growth or asphalt tracking will be replaced only one time. If the replacement floor fails in the same manner, the site conditions may not be acceptable for the installation of sheet vinyl. Floors discolored by underlayment panels will be replaced only one time. If the replacement floor fails in the same manner, the discoloration is not covered by this limited warranty. Color, shade, or texture variations between samples or printed color photography and the actual materials is not covered.

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